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Order and Shipping

Order and Shipping

If the order is placed after the cut off time, the order will be processed next business day.

RevajGifts.com offers an assorted range of products for people of all age groups and genders. Anybody who is above 18 years of age can purchase from RevajGifts.com

When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. In case you have issues viewing your order details you can contact our customer service team on +91-9773389800 Mon-Sat (11am – 6pm) or write to us at order@RevajGifts.com

When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. In case you have issues viewing your order details you can contact our customer service team on +91-9773389800 Mon-Sat (11am – 6pm) or write to us at order@RevajGifts.com

All card payments are subject to authorization by your card issuer and we take payment when we accept your order shortly before processing your order.

RevajGifts.com accepts the below methods of payment: Online payment by

  • Master/Visa credit cards Online payment by debit cards
  • Net banking from most of the banks in India
  • Cash on Delivery (COD) – On selected products
  • UPI (India)
  • Paypal

Yes, we accept Cash on Delivery (COD) payments. Cash on Delivery payment method is applicable only on products that show Cash on Delivery as the shipping method.

COD service is subjected to the below conditions:

For all items between and up till– INR 1500.00 a handling fee of INR 80.00 is applicable extra on COD.

The customer will be required to transfer the payment and quote the transaction id and order id and send the information to order@RevajGifts.com in order to complete the payment confirmation and the order to be placed successfully.

Bank Account Details:

  • A/C Name : Revaj Enterprises
  • Bank : Bank Of Maharashtra
  • A/C No : 60383098467
  • IFSC : MAHB0000516
  • Branch : Talere, MH

We take security seriously, and your payment details are safe with us. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy. Take a look at our privacy policy for more details.

If your payment is not received and you have already received the products that you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 15 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

We make every effort to ensure all items on RevajGifts.com are available. But in the rare event that an item you order isn’t available, we’ll let you know and will offer you an alternative product of equal quality and value. In the case, where you don’t like the option or we are not able offer an alternative we will refund you within 10 business days.

Delivery cost may vary from product to product and also varies as per the destination distance / pin code. You need to check for the charges on the view page / cart to know about the exact delivery charges for products. Most ? products have free delivery as well.

Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Standard delivery – Standard delivery for an item is mentioned on the product view page. Depending on the product selected it could be delivered between 1-21 working days. Please refer to product page of the selected product for more detail.
Priority delivery: Customers can select priority delivery at the time of checkout. Priority delivery is done within 48-72 hrs from the date of order. Kindly note: In case where the customer requests approval, the delivery time will be calculated from the date when RevajGifts receives approval. *For flowers and selected combo gifts we offer same day, next day and midnight delivery options. The same can be checked and selected on the product page.

Deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please check for the availability of delivery service and the shipping method for your shipping destination on the product page. Deliveries for certain selected gifts/categories can be made to selected International destinations. For international deliveries please check our “International Delivery” category.

Deliveries for certain selected gifts/categories can be made to selected International destinations. For international deliveries please check our “International Delivery” category.

We do not offer a delivery date selection for all gifts. For some gifts you can select the delivery date.

RevajGifts.com does not have a physical store yet. We deliver our gifts from our warehouses spread across India and hence we do not offer an instore collection.

There are multiple ways of searching for a gift on RevajGifts.com: The best way to search for an item is using the navigation at the top of the page. You can find gifts by recipient, categories, occasions ane personality. Once you’ve found the category you’re looking for, you can filter out the results by size, colour etc. You can also use the search box at the top of the screen to find gits by typing a product description e.g. “personalized mug”. Our Gift wizard facility is also an interesting way of searching for a gift. It basically a tool that will ask you a series of questions like the recipients sex, age, what the occasion is and their interests and throw an interesting selection of gifts based on the input.

Our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item under an order, RevajGifts reserves the right to send either together or in separate packages. 

Once the order is dispatched to track where all your items are follow the below steps:

Sign in to ‘Your account Go to the ‘My orders’ dropdown menu Click ‘View order details’ next to the order you’re missing items from

The next page will show status for each package in your order.

Depending on the product and how recently you have placed your order, you may be able to change your delivery address.

You can raise a request for a change in delivery address within 15 minutes of your order being placed by calling our customer service team at +91 9773389800 Mon-Sat (11am – 6pm) or emailing us at order@RevajGifts.com. 

*Please note that we do not guarantee the change of delivery address.

Unfortunately once you have placed your order we are unable to make any changes or amends (i.e. size, colour or quantity).

You can track your guest order by clicking the Track my Order’ link at the top of any page across the RevajGifts.com website

RevajGifts offers wrap and message services on most products. Click the wrap option provided in the shopping cart to choose / select the wrap /gift message service. The service may be free or paid depending on the product to product. You may also write to order@RevajGifts.com if you need gift wrap service but the product does not have the option – in this case RevajGifts may try to service the request but not guarantee the same.

You need to contact our Customer Care if you feel that your card has been misused and you might be asked to produce necessary documents in your support.

RevajGifts.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk.

For products that are ‘Out of Stock’, please click the ‘Notify Me’ button on our website and fill in the details and you will be notified once the product is available.

We at RevajGifts.com want to save paper to protect the environment and are therefore not adding invoices into our shipments. As a registered customer, you can download and print your invoice by logging into your account. If you checked out as a guest please send us an email to order@RevajGifts.com and we will email the invoice to you.

Your order might be automatically cancelled due to one of the below mentioned reasons:

 – In the event of non-delivery of items due to incomplete/wrong address

– Continuous unavailability of person at the shipping address to receive the items from carrier

For all automatically cancelled orders the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit. We’ll always write to let you know the specific reason for automated cancellation of your order.

RevajGifts.com will not accept any returns other than the ones initiated as mentioned below:

 

Goods Are Faulty On Arrival – If your goods become faulty after delivery, we will always instruct you to contact us within 24 hours of delivery and request return. You can contact us by calling customer services at +91 9773389800 Mon-Sat (11am – 6pm) or emailing us at order@RevajGifts.com .

Goods Damaged On Arrival – If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 24 hrs with details of the damage (you should send an email to order@RevajGifts.com with the image of the damaged product, in the case where you have accepted the delivery). This will help us considerably in raising the matter with our appointed courier.

Goods Not As Ordered – If you receive goods from us that differ from what you have ordered, then we require that you notify us within 24 hrs and return the product within 10 days. 

Once the damaged goods have been received back into our warehouse, then we will replace them. 

RevajGifts.com will accept Replacement or Exchange only if the following conditions are met.

Replacement request should be initiated within 24 hrs of order delivery. Customer should inform us that the products are damaged or have been incorrectly supplied within 24 hrs of order delivery. A photograph of the product along with the packaging should be emailed to order@RevajGifts.com within 24 hrs of order delivery. The item needs to be returned along with the original packaging. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

Replacement for goods/ merchandise is subject to inspection and checking of returned product by RevajGifts team. Replacement for goods/ merchandise will be initiated only once RevajGifts receives the return package Damages due to neglect, improper usage or application will not be covered under our Replacement Policy. Some special rules for promotional offers may override RevajGifts.com 10 Days Replacement Policy. “Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges. In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. RevajGifts.com, in its sole discretion, will determine the usage of the given options. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage. We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department

If you have owned or used one of the products from our website, you can write a review to leave the probable buyer better informed and feeling good about making the right buying choice. You can leave a review on the product page by clicking on “write a review”

Currently this service is available only Mumbai city, Navi Mumbai & Thane.

Yes. the following charges are applicable in addition to the normal handling fee:   Standard Delivery Same Day Delivery – (Call us on +91 9773389800)

Same Day Delivery orders will arrive at your address by 12 (midnight) local time the same business day. Next Day Delivery orders will arrive at your address by next business day. 

 

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